ABOUT JEFF BOWMAN
PROFILE
- · Experienced results-oriented IT Leader providing support and leadership while managing the inter-relationship between various departments within highly complex organizational structures. Superior record of optimizing large-scale, mission-critical projects on time while exceeding quality assurance expectations.
- · Recognized as a trusted, logistical resource with a history of making key decisions regarding projects, teams, and application support functions.
- · As a Sr. Consultant with CGI, I have foundational ServiceNow training and have been working with ServiceNow since 2021. In my current role, I focus on enhancing Service Assurance and Reporting, particularly in transitioning from Remedy to ServiceNow's ITSM capabilities. This transition has enabled improved incident response, case management, and service visibility within complex IT infrastructures.
- · Experienced OSS/BSS Enterprise and Solution Architect and Systems Engineer with extensive experience in designing and developing architectures for ServiceNow interfaces and data migration within OSS/BSS environments. Proficient in applying TOGAF principles to align IT strategies with business goals.
- · Proficient in creating robust integration solutions, developing APIs, and automating processes using Python scripting. Demonstrated expertise in data architecture development and managing complex data structures. Known for delivering innovative solutions that streamline operations and improve data integrity across enterprise systems. Experienced in SQL for querying databases and enhancing data retrieval processes.
- · Comprehensive experience in networking, security, datacenter, SDN, SD-WAN, and Cloud with proven ability to build and lead cross-functional, multi-location, international teams in product management, solutions development, and customer engagement. Skilled in developing dashboards that provide actionable insights and support decision-making.
- · Specialized in prompt engineering, with a strong background in designing and optimizing prompts for AI models to achieve desired outputs. Adept at crafting detailed design documents and integration designs to enhance system efficiency and performance.
- · Expert Level knowledge of product development lifecycle, roadmap, go-to-market strategy, competitive analysis, and new technology evaluation.
- · Excellent presentation and communications skills, relentless focus on customer success, proven ability to build and lead teams, and to manage critical projects.
- · Experienced in the strategic detail planning, execution, and leadership of enterprise-wide technology initiatives, which support business goals, deliver continuous improvement, and enhance productivity levels.
SIGNATURE CONTRIBUTIONS
- · Leveraged prompt engineering to assist my Agile team in developing new applications, significantly enhancing our development process. At AT&T, I designed the data migration structure and integration methods for the Azure to Quickbase Reporting Tool. This initiative led to the creation of AT&T’s most advanced business reporting application, utilizing an unprecedented aggregation of data. This comprehensive solution improved data intake and integration, setting a new standard for business reporting within the organization.
- · Lead Product Manager, Solutions Architect to develop and optimize telecommunication Access Management optimization technical requirements for Domestic & Most of World (international) projects. Partnered with client sponsor, the phase 1 architect, and used design thinking techniques to develop the necessary requirements / design needed to move the revenue saving projects into development. Execute initiatives seamlessly with completed projects and integration with those projects currently under development, on track and on schedule and within or under budget.
In my role as Lead Product Manager, I created actionable dashboards for Service Assurance, translating stakeholder reporting needs into effective designs. These dashboards integrated real-time data through RESTful APIs, ensuring accuracy and relevance for decision-making. - · I leveraged SQL and data visualization principles to build dashboards that monitor service levels and customer satisfaction metrics, providing data-driven insights across business units. Additionally, I conducted user training to empower teams to leverage these tools
for operational improvements. - · Ethernet Architecture Lead, reduce cycle time from 175 days to 90 days for cell tower implementation from greenfield to completion. Partnered with a cross matrix team to deal with immediate critical issues that prevent the team from achieving critical goals & managing the larger picture. Engaged with team to identify, design, and develop, 30, 60, 90-day project implementations to alleviate immediate roadblocks interfering with 90-day timeline. Improved workflow processes communicated with teams of several hundred people over the course of 18 months to achieve the 90-day goal for Cellular Tower Implementations.
- · Product Readiness and Realization Program Manager with a portfolio of approximately 30 concurrent projects in various stages of completion within the Ethernet Project Management Office. Managed and Directed readiness and realization testing program and process, hired team members, directed work, and managed portfolio issues, budgets, test execution, and reporting. Development of M&P’s. Commended for developing and managing a successful organization within PMO to realize revenue generating products and services by managing the implementation roll-outs and assisting marketing in the product realization space.
- · Managed Global Client Service Center as an Operations Manager providing Supervisory and Operations Management Leadership directing and allocating resources to perform daily maintenance activities as scheduled, provide change management execution, and provide leadership in resolving Severity 1 revenue impacting service interruptions and outages with resolution of issues within SLA commitment.
- As a Senior Consultant and Solutions Architect, I applied the TOGAF framework, particularly the Architecture Development Method (ADM), to define and develop enterprise architecture for complex telecom systems. This included establishing architectural frameworks for ServiceNow integration with OSS/BSS environments. Acting as a Product Owner for ServiceNow applications, I leveraged TOGAF principles to identify automation opportunities for clients, ensuring alignment with enterprise architecture standards. Additionally, I developed reporting platforms and dashboards for Service Assurance and Account Stewardship, focusing on data integrity and seamless information
system architecture.
EXPERIENCE
IT Leadership, Management and Architecture Experience
Jeff L. Bowman | IT Solutions Architect and Consultant
Hours
Open today | 09:00 am – 05:00 pm |
